SHENHONG Round or Oval Banneton for Home Baker Bread Proofing Basket Natural Rattan Dough

We do not have to give a refund if you change your mind about a purchase or selected the wrong option - so please choose carefully.

If the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act.

So when you're at the checkout, take a second to run your eye over your order for any slips of the finger before submitting because once you've submitted it, it's too late!!

If you need to return your goods please contact us via support for our postal address, please note the address on the shipping label is not our return shipping address.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted.

We can only send your refund to the payment method you used at the time of purchase.

If you’ve done all of this and you still have not received your refund yet, please contact us.